How to make a complaint

Last updated: October 2026

Eddapp Tree Service wants homeowners to receive fair and honest treatment when contacting the service. Tell us if something went wrong. This page sets out how to complain and how we handle it. It is a general template, not legal advice.

Concerns You Can Send Us

You may raise concerns about:

• Your phone or other contact with Eddapp Tree Service
• The handling of your personal information
• Website details that seem incorrect or unclear
• The conduct of a provider referred through us

Problems With a Provider's Work

Providers in our network operate as independent businesses. Their quotes, prices, work and customer service are their responsibility. For a problem with tree work at your property, usually start by discussing it with the provider. Keep a written record of that discussion.

Please also tell us. Your feedback helps us maintain an honest network. A provider that repeatedly falls short may be removed. Eddapp Tree Service cannot resolve contract disputes, refund a provider's work or decide matters on that provider's behalf.

Details to Include

Send your complaint to contact@eddapp.skin with:

• Your name and contact details
• When you contacted us or the provider
• Which number you used or which form you submitted, if you remember
• The provider's name, if you know it
• An explanation of the problem and the action you would like us to take

How We Handle Your Complaint

We will confirm receipt by email, usually within a few business days. We will look into what happened and may contact the provider during that review. Our reply will explain our findings and any action we are taking.

Asking for Another Review

If our response does not address your concern, reply and request another review. You may also approach your state's consumer protection office, attorney general or local Better Business Bureau. Your state or local licensing office may be able to help with concerns involving licensed contractors.

Complaint Contact

Use contact@eddapp.skin to contact us about a complaint.